Where’s My Refund?
- How Long Does it Take to Get a Refund?
- Checking Your Refund Status
- How You Can Speed Up Your Refund
- Things That May Slow Down Your Refund
- Missing or Lost Refunds
Please remember that the Tax Commission cannot issue refunds before March 1st if it cannot verify your W-2s with your employers.
Due to our efforts to protect your identity, please allow 120 days from the date you filed your return or March 1, whichever is later, to process your return and refund request.
All refund checks and direct deposits are issued by the State Division of Finance after being approved by the Tax Commission.
Online with Taxpayer Access Point – TAP
Use the Where’s My Refund? tool. You will need:
- your taxpayer ID number,
- the amount of the refund, and
- the federal adjusted gross income (FAGI) you listed on Line 4 of your return.
Call 801-297-2200 or 1-800-662-4335 between 8 a.m. and 5 p.m., Monday through Friday. You will need:
- your taxpayer ID number,
- the amount of the refund, and
- your current address.
Third parties may not check the status of a refund by phone without being listed as a designated 3rd party or paid preparer on the return or having a current POA on file with the Tax Commission. See Third Party Designee.
Certain situations may speed up the issuing of your refund.
- Filing the return electronically
- Filing a complete and error free return, including any required schedules
- Receiving the refund by Direct Deposit
Certain situations may slow down the issuing of your refund. Common problems and solutions are:
Utah is committed to protecting your Identity. If we receive a tax return in your name that we cannot confirm is from you, we will send you a letter asking you to take a quiz to verify your identity or provide us certain documentation. Respond to the letter as soon as possible to minimize the delay to your refund. See Identity Verification for more information.
Direct Deposit Errors
If you entered incorrect or invalid direct deposit information, your refund may be delayed as we issue you a refund by mail instead. Direct deposit errors include:
- Incorrect bank routing or account number
- Closed bank account
- Bank did not verify that the account was yours
- Foreign bank accounts
- Deposits to prepaid debit cards not approved by the Tax Commission
- The Tax Commission could not sufficiently verify your employer withholdings
If you did not sign your return, your refund will be delayed until you respond to a letter we will issue asking for a signature on the letter in lieu of one on the return.
Missing Information on Your Return
If you did not provide all the required information with your return, your refund will be delayed while we send you a letter requesting the missing information or gather the information from other sources.
Errors on Your Return
If you have errors on your return, your refund will be delayed until we correct the error. You will receive a written notice explaining the correction after we finish processing the return.
Amended returns may require additional time to process.
Prior Year Returns
Filing a prior year return during the filing season for a current year may cause a delay in the processing of your prior year return.
If you filed tax returns from multiple years at the same time, refunds will not be issued until we have processed all of your returns.
If you check the status of your refund and it indicates you should have received the refund but you have not, it may be because:
Your refund was sent to a bad address
Refunds are not forwarded to new addresses. If you moved or provided an incorrect address on your tax return, your refund check will be returned to the Utah Division of Finance. To have your refund re-issued:
- Check your refund status online or call the Tax Commission to find your refund check number and issue date.
- After at least 10 days have passed since the issue date, call the Division of Finance at 801-538-3200 with refund check number and the correct address to send the refund to.
You owe state taxes for other years
If you owe Utah taxes for other years, we may take all or part of your refund to pay the debt. Pay any outstanding debts on your Utah taxes before filing to avoid a delay in receiving your current year refund. If you filed a joint income tax return and your share of the refund was taken for your spouse’s separate debt, you may qualify for Injured Spouse relief with the Tax Commission.
You owe child support or other federal or state debts
If you owe other government debts, your refund may be held to pay those debts. Pay any outstanding debts before filing your return to avoid delays. If you filed a joint income tax return and your share of the refund was taken for your spouse’s debt, you may qualify for Injured Spouse relief with the agency taking the debt. Do not file the Injured Spouse claim with the Tax Commission.
You requested your refund be applied to your next year’s taxes
If you requested all or part of your refund be applied to your next year’s taxes, you will not receive that refund this year. See Refund as Prepayment of Taxes for more information.
You requested your refund be applied to your my529 (UESP) account
You can choose to deposit all or part of your income tax refund into a my529 account. See Contributing Your Tax Refund to Your Individual my529 Account(s) for more information.
Utah took your federal refund
If the Tax Commission has filed a tax lien to secure a debt you owe on a prior year, your federal refund may be sent to Utah to pay for that debt through the Treasury Offset Program. If you did not pay the Utah tax debt in time for us to notify the Treasury Department that the debt had been satisfied (typically 30 days), your federal refund will still be sent to Utah. It takes approximately 4-6 weeks from the date of your notification from the Treasury Department for Utah to receive the federal refund and apply any portion no longer needed to pay the Utah tax debt.